Privacy Policy

Effective Date: 1st January 2026
Last Updated: 1st June 2026

AXION IT SOLUTIONS (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect, use, store, and process.

This Privacy Policy explains how we handle personal information when you visit our website, contact us, submit a form, schedule a consultation, use our services, interact with our marketing, or otherwise communicate with us.

1. Who We Are

AXION IT SOLUTIONS IT SOLUTIONS provides technology, digital growth, automation, CRM, website, marketing systems, AI agent, workflow, reporting, and revenue operations support services for businesses.

For privacy-related questions, contact us at:

AXION IT SOLUTIONS IT SOLUTIONS
Email: info@axionitsolutions.com
Website: https://axionitsolutions.com/

For purposes of applicable data protection laws, AXION IT SOLUTIONS may act as either:

  1. a data controller/business when we determine how and why personal information is processed, such as when we collect website inquiries or marketing leads; or
  2. a data processor/service provider when we process personal information on behalf of a client under a service agreement.

2. Personal Information We Collect

We may collect the following categories of personal information.

  1. Information You Provide Directly

    2. This may include:

    • name;
    • business name;
    • job title;
    • email address;
    • phone number;
    • country, state, or city;
    • website URL;
    • company information;
    • project requirements;
    • messages, form submissions, and consultation details;
    • billing or payment-related information;
    • documents, files, or materials you choose to share with us.
  2. Information Collected Automatically

    3. When you visit our website or interact with our digital systems, we may automatically collect:

    • IP address;
    • device type;
    • browser type;
    • operating system;
    • referring URLs;
    • pages viewed;
    • time spent on pages;
    • clickstream activity;
    • general location derived from IP address;
    • cookie identifiers;
    • analytics and performance data.
  3. Information From Third Parties

    4. We may receive business contact or lead information from third-party tools, platforms, or public sources, including:

    • CRM platforms;
    • advertising platforms;
    • analytics tools;
    • scheduling tools;
    • email marketing systems;
    • lead generation platforms;
    • publicly available business directories;
    • social media or professional networking platforms;
    • client-provided systems where AXION IT SOLUTIONS is acting as a service provider.
  4. Client Data Processed Through Our Services

When providing services such as CRM implementation, funnel design, automation, outbound systems, AI agents, reporting dashboards, or marketing operations, we may process personal information contained in client systems. This may include customer, prospect, lead, campaign, website, sales, or operational data.

In those cases, the client is usually the controller/business, and AXION IT SOLUTIONS processes the data according to the client’s instructions and applicable service agreements.

3. How We Use Personal Information

We may use personal information to:

  • respond to inquiries and consultation requests;
  • provide proposals, quotes, and service information;
  • deliver contracted services;
  • build, manage, and optimize CRM, automation, website, advertising, reporting, and revenue systems;
  • communicate with clients, prospects, vendors, and partners;
  • schedule calls, meetings, and project reviews;
  • process payments and manage billing;
  • send business, service, or marketing communications;
  • improve our website, services, systems, and user experience;
  • measure marketing performance;
  • detect, prevent, or respond to fraud, abuse, security incidents, or unauthorized activity;
  • comply with legal, tax, accounting, regulatory, and contractual obligations;
  • enforce agreements and protect our legal rights.

We do not use personal information for unlawful discrimination, deceptive practices, or purposes materially different from those described in this Policy without appropriate notice or consent where required.

4. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we process personal information under one or more of the following legal bases:

  • Contract: to provide services, respond to requests, or perform obligations under an agreement.
  • Legitimate Interests: to operate our business, improve services, secure systems, communicate with business contacts, and conduct reasonable marketing.
  • Consent: where you opt in to receive certain communications or where cookies or similar technologies require consent.
  • Legal Obligation: to comply with laws, regulations, tax rules, accounting duties, or lawful requests.
  • Vital or Public Interest: only where applicable and legally justified.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website and improve our services.

These technologies may help us:

  • remember preferences;
  • understand website traffic;
  • measure campaign performance;
  • improve website functionality;
  • detect security issues;
  • deliver or measure advertising.

Types of cookies may include:

  • Essential Cookies: required for website functionality.
  • Analytics Cookies: help us understand how visitors use our website.
  • Marketing Cookies: help us measure and improve advertising campaigns.
  • Preference Cookies: remember user settings or choices.

You can usually control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Where legally required, we will request consent before using non-essential cookies.

6. How We Share Personal Information

We may share personal information with:

  • hosting providers;
  • CRM providers;
  • email and SMS platforms;
  • payment processors;
  • scheduling platforms;
  • analytics providers;
  • advertising platforms;
  • automation and integration tools;
  • cloud storage providers;
  • contractors, employees, and service providers supporting our operations;
  • legal, tax, accounting, and compliance advisors;
  • business partners where necessary to provide requested services;
  • authorities, regulators, courts, or law enforcement when legally required.

We require service providers to use personal information only for authorized purposes and to apply reasonable security safeguards.

We do not sell personal information in the traditional sense of exchanging it for money. However, some U.S. state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If our use of analytics or advertising technologies is considered a “sale,” “sharing,” or “targeted advertising” under applicable law, eligible users may have the right to opt out.

7. International Data Transfers

AXION IT SOLUTIONS may operate globally and may process or store information in countries other than where you live. These countries may have data protection laws different from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, such as:

  • contractual protections;
  • data processing agreements;
  • standard contractual clauses;
  • vendor due diligence;
  • access controls;
  • security measures appropriate to the nature of the data.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

  • the nature of the information;
  • the purpose for collection;
  • client contract requirements;
  • legal, tax, or accounting obligations;
  • dispute resolution needs;
  • security and fraud prevention requirements.

When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable law and business requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • access controls;
  • password protection;
  • secure cloud platforms;
  • encryption where appropriate;
  • role-based access;
  • vendor security review;
  • internal confidentiality obligations;
  • limited access to client systems;
  • monitoring and incident response practices.

No system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information based on the nature of the data and the risks involved.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • access the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request restriction of processing;
  • object to certain processing;
  • opt out of marketing communications;
  • opt out of sale, sharing, or targeted advertising where applicable;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • appeal a denied privacy request where required by law;
  • lodge a complaint with a data protection authority.

To exercise your rights, contact us at:

info@axionitsolutions.com

We may need to verify your identity before processing a request. We will not discriminate against you for exercising legally protected privacy rights.

11. U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights regarding their personal information. California privacy law, for example, gives eligible consumers rights related to access, deletion, correction, opt-out of certain sales or sharing, and limits on certain uses of sensitive personal information.

Where applicable, you may have the right to know:

  • the categories of personal information collected;
  • the categories of sources from which information is collected;
  • the purposes for collection, use, sale, or sharing;
  • the categories of third parties to whom information is disclosed;
  • the specific pieces of personal information collected about you.

You may also have the right to opt out of certain uses of your personal information for targeted advertising, sale, or sharing.

To submit a request, contact:

info@axionitsolutions.com

If legally required, we will provide a “Do Not Sell or Share My Personal Information” mechanism on our website.

12. California “Shine the Light” Notice

California residents may request certain information about our disclosure of personal information to third parties for their direct marketing purposes, where applicable.

To make such a request, contact us at:

info@axionitsolutions.com

13. Marketing Communications

You may receive marketing communications from us if you request information, submit a form, engage with our services, or otherwise provide your contact details.

You can opt out of marketing emails by using the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing communications, we may still send non-marketing messages, such as service updates, project communications, billing notices, security alerts, or legal notices.

14. Third-Party Links and Tools

Our website or services may link to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, security, or policies of third parties.

You should review the privacy policies of any third-party services you use.

15. Client Systems and Third-Party Platforms

AXION IT SOLUTIONS often works with tools such as CRM platforms, marketing automation systems, website builders, analytics tools, email platforms, advertising platforms, and workflow automation providers.

When we configure, manage, or support these tools for clients, privacy responsibilities may be shared between AXION IT SOLUTIONS, the client, and the third-party provider. Clients are responsible for ensuring that their own data collection, consent, marketing, customer communication, and privacy practices comply with applicable laws.

AXION IT SOLUTIONS is not responsible for a client’s unlawful data collection, marketing lists, consent failures, customer communications, or misuse of third-party platforms unless otherwise required by law or agreed in writing.

16. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13 years of age or the equivalent minimum age in relevant jurisdictions.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at info@axionitsolutions.com, and we will take appropriate steps to delete it.

17. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless necessary for a specific business purpose, required by law, or provided by a client within systems we support.

Sensitive personal information may include government identification numbers, financial account details, precise geolocation, health information, biometric data, racial or ethnic origin, political opinions, religious beliefs, union membership, sexual orientation, or similar protected categories.

Please do not submit sensitive personal information through our website forms unless specifically requested and appropriate safeguards are in place.

18. AI, Automation, and Data Processing

AXION IT SOLUTIONS may provide AI agents, workflow automation, chatbots, reporting systems, and related technology services.

When using AI or automation in our services, we aim to apply reasonable safeguards, including:

  • limiting access to necessary data;
  • using client-approved tools and workflows;
  • avoiding unnecessary collection of sensitive data;
  • configuring systems according to client instructions;
  • reviewing outputs where appropriate;
  • applying security and access controls.

Clients are responsible for ensuring that AI-enabled workflows, automated communications, and customer-facing systems comply with applicable laws, platform rules, consent requirements, and industry obligations.

We do not intentionally use client confidential data to train public AI models unless expressly authorized by the client or permitted under the applicable service agreement.

19. Business Transfers

If AXION IT SOLUTIONS is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction.

We will take reasonable steps to ensure that the receiving party handles personal information consistently with this Policy or provides appropriate notice where required.

20. Legal Disclosures

We may disclose personal information if we believe it is necessary to:

  • comply with applicable law;
  • respond to lawful requests;
  • protect our rights, safety, property, clients, users, or others;
  • investigate fraud, abuse, security threats, or unauthorized activity;
  • enforce contracts, terms, or policies;
  • defend against legal claims.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Material changes may be communicated through additional notice where required by law.

Your continued use of our website or services after the updated Policy is posted means you acknowledge the updated Policy.

22. Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact:

AXION IT SOLUTIONS IT SOLUTIONS
Email: info@axionitsolutions.com
Website: https://axionitsolutions.com/